Terms & Conditions of Sale
The following terms and conditions apply to all transactions on The Radiator & Bathroom Gallery Ltd website (www.theradiatorgallery.com) and any transactions with The Radiator & Bathroom Gallery Ltd. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.
Pipe Centres & Technical Data - This information is supplied as guide only.
As all manufacturers continually change their products, pipe centres, position of brackets, finish and materials used, we recommend that you wait for delivery of the item before commencing installation.
Some items are handmade and this will also cause some change in dimensions from those published.
The illustrations and specifications are not binding in detail.
All products are subject to alteration or withdrawal without notice.
We accept most major credit and debit cards including Visa, MasterCard and Switch. When ordering you must provide us with your exact billing address and telephone number, matching the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any monies already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
** Please ensure you check the radiator & valves for damages or missing parts before calling your plumber **
Where we provide a lead time for non stock items, this is an estimate that has been provided by the supplier/manufacturer. Please note on occasions, due to circumstances beyond our control, the lead time can be extended. We will not be liable for any costs incurred due to the extended delay.
Please note that the lead time relates to working weeks of the country of origin of the radiator e.g. Italian manufacturers close for the month of August and if your radiator is being made in Italy you must take this into account.
Due to Health and Safety Legislation, the driver is allowed to deliver your radiator to the nearest accessible hard standing (i.e pavement or driveway) only and is not insured to carry any radiators up any steps. If the radiator is too large or heavy for one man to handle on his own, please ensure somebody is available at the delivery address to assist the driver.
Always ensure that you sign the couriers’ delivery note accordingly -
- Make sure the correct number of packages are delivered
- Make sure it is the correct item being delivered before opening
- If no external damage is evident, please unwrap and thoroughly inspect your goods immediately after delivery.
- If the package is damaged please sign as damaged rather than unchecked. If the package is excessively damaged, please DO NOT SIGN FOR UNLESS YOU ARE HAPPY THAT THE PRODUCT IS NOT DAMAGED. If you reject the product please call The Radiator & Bathroom Gallery Ltd immediately on 0800 055 6450.
- If for any reason any parts are missing or your radiator has any visible damage or fault, please notify us within 48 hours so we may order a replacement from our supplier. Our supplier will not accommodate any such claims after 48 hours.
Please note that delivery dates are estimated and The Radiator & Bathroom Gallery Ltd will not be liable for any costs associated with non delivery of products.
The delivery Address should be the address where the card is registered to.
Delivery of products within mainland UK will normally be made within 2 to 10 working days. Please note that non-stock items can take up to 4 to 8 working weeks.
Deliveries can be delayed due to bad weather - we cannot be held responsible for these delays and products cannot be cancelled due to this. Please note that although a delivery date may be given, the delivery date is not guaranteed and as such The Radiator & Bathroom Gallery Ltd will not be liable to any costs incurred due to non delivery of goods. Generally most deliveries are made on the agreed date but as we use external couriers this is out of our hands.
We will make every effort to ensure that your radiators are delivered on the time stated on our website. However, we do not accept liability for plumber fees incurred due to late arrival of your order.
If we or our suppliers are temporarily out of stock, we will notify you of this position. Delivery is Monday to Friday (except Bank and Public Holidays) between the hours of 8am and 6pm.
Collection or Delivery times quoted are estimated only and we cannot be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems. We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received your goods.
Any arrangements made for deliveries or collections by third party couriers are solely the responsibility of the customer. Proof of despatch passes the responsibility to the customer.
UK mainland courier services do not include parcel delivery to places that are not on the main island, like the Isle of Man and the Isle of Wight. This also means the channel Islands: Guernsey and Jersey. The restriction includes Northern Ireland, which is separate from the UK mainland. Please call before ordering if you live in the Scottish Highlands as additional costs will apply. Our website may show FREE delivery to mainland UK – this refers to the above definition.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. In the unlikely event that your radiator is damaged or otherwise visibly faulty, please ensure that you retain all the original packaging. We cannot accept back any radiator, on the grounds of visible damage or a visible fault, if it has been plumbed in.
If the packaging is intact the radiators and valves still need to be checked for damage and shortages within 24 hours and any problems must be reported within 48 hours of delivery.
Any shortages or damages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. It is your responsibility to notify us of any incorrect goods supplied within 24 hours from delivery. We will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date.
Please note that any orders for non-standard or bespoke items, including RAL colours once acknowledged by The Radiator & Bathroom Gallery Ltd cannot be cancelled.
Cancellation of Orders
You are required to send a notice of cancellation in writing or another durable medium including fax or email (A telephone call is not enough to constitute a cancellation) within 7 working days from date of delivery for full credit or refund less any applicable delivery charges plus a minimum administration/restocking charge of 25% of the price of the product.
Please note that in some cases the administration/restocking charge can be as high as 50%. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging.
You will be wholly responsible for the return of the goods and any associated costs of return including you taking adequate insurance on the goods should they be damaged in transit. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. In such cases, if the customer requires the item back they will have to arrange a courier to collect the item .
Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. Please note trade sales are exempt and the order cannot be returned or exchanged.
Returns will have to be made direct to the supplier or to the showroom - we will provide the return address as to where the items need to returned to. The customer cannot return any item without first obtaining the written confirmation from The Radiator & Bathroom Gallery Ltd. We will provide the return address and any reference numbers you will need to quote on the return. Please note that the item may have a different return address to the original suppliers address. This can be the case even if the item was collected from the showroom - the return address could be our showroom, the suppliers original address or a third party address (mainland UK) - The Radiator & Bathroom Gallery Ltd will confirm the return address.
It is advisable to obtain the correct postal insurance and also ensure the packaging is adequate
Orders cancelled prior to delivery may still incur a charge due to administration costs and manufacturers restocking charges.
Please note on cancelled orders you will be responsible for the costs relating to the return of the item i.e. delivery charges and insurance costs.
You will own the goods once we have received your payment in full and we will issue you with an invoice. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
We will not be liable in contract, tort, or for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses; suffered or incurred by any party arising out of or in connection with any use of the website. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants or employees.
Any advice or recommendation given by us or our employees or agents to you, your employees or agents as to storage, application or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation which is not confirmed.
If radiators are faulty (not cosmetic) after installation and they are within the warranty period (12 months) we will replace the radiator but will not be liable to any other costs associated. If the radiator is found to be faulty after 12 months the manufacturer will be responsible for any replacement under the terms of their guarantee.
We cannot guarantee that the appearance/ and or colours of goods shown on this site exactly reproduces the appearance and or colours of the goods themselves, this can vary according to the resolution and type of computer screen viewed from. All sizes quoted are approximates.
From time to time manufacturers will make adjustments/changes to their products and these may not be reflected in the images.
Any advice given regarding BTU output is estimated only and you must get professional advice from a heating engineer regarding the exact output required. BTUs may be shown as Delta 50 or Delta 60
Any data given either verbally, written or by taking the information from the website regarding technical data relating to pipe centres, you must get direct confirmation from the manufacturer as they can be subject to change. Data provided on the website is a guide only - please confirm exact measurements with the relevant manufacturer.
Before you book your plumber/builder, Please note that you must check that the radiators and valves are those that have been ordered and any damage checked for. Once you are happy that the goods are correct and accepted, only then should you book your plumber or builder. The Radiator & Bathroom Gallery Ltd will not be liable to any costs associated relating to booking of a installer when the radiators/valves have not been checked thoroughly.
Please also ensure that you are ordering the correct product for the appropriate heating system. Please note that some radiators & towel rails may require more pressure to work based on the design of the product, where it is placed in heating loop i.e. last radiator in the central heating loop and the height of the radiator in relation to the boiler.
Please also ensure the boiler is capable of heating any additional radiators that are are adding to the system. You should also ensure that the water flow is adequate for the radiator.
Please note that we will only replace items that are found to be faulty (and that have been installed and maintained in accordance with the manufacturers guidelines) - we will NOT pay towards any plumbers cost relating to items that have found to be faulty.
Leaking Radiators/Faulty Radiators
If your radiator has been installed correctly in accordance with BS 5449 and BS7593 and the system has be maintained and serviced regularly, we will arrange for a replacement or for any discontinued models a like for like replacement to the same value.
You will be required to take images of the leak or damage and email them to us ASAP firstname.lastname@example.org
In some cases we will request a sample of water from the radiator. This would be sent to test. If this fails based on various tests, the radiator will not be replaced under the warranty.
We will not pay for any other costs relating to the replacement i.e. installation costs or damaged caused etc. We will pay for any postage costs relating to delivery and collection for any UK Mainland addresses.
A deposit will be required before the replacement radiator is sent. You should use that packaging from the new radiator. The damaged radiator should be drained and repacked. We will collect and the radiator will then be checked by the supplier. Once the supplier confirms that the radiator has been correctly installed at the item deemed faulty, we will refund the deposit paid for the replacement.
We guarantee the goods for 12 months and any guarantee after this period will be the manufacturers/suppliers responsibility.
All electric radiators must installed by a qualified by electrician. Failure to use a qualified a qualified electrician may invalidate the manufacturer’s warranty.
Although images shown on this website of radiator may also show valves, these are not included in the price of the radiator unless specifically stated.
No refunds will be considered if already installed unless proven to be faulty.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.